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Privacy Policy

Last Updated: October 30, 2025
 

At Viewors, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our workflow management platform and services.
 

1. Introduction

This Privacy Policy applies to all users of the Viewors platform ("Service"), including visitors to our website, trial users, and paying subscribers. By using our Service, you consent to the data practices described in this policy.

Key Principles:

  • We collect only the data necessary to provide and improve our Service

  • We never sell your personal information to third parties

  • You maintain ownership of your business data and content

  • We implement strong security measures to protect your information

  • You have control over your data and privacy settings
     

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

  • Name and email address

  • Company name and business details

  • Phone number (optional)

  • Job title and role

  • Password (encrypted and never stored in plain text)

  • Payment information (processed securely through third-party payment processors)

Business Content:

  • Workflow data and process documentation

  • Task descriptions and assignments

  • Team member information you add to your account

  • Files, documents, and attachments you upload

  • Comments, notes, and communications within the platform

  • Custom templates and configurations

Communication Data:

  • Support inquiries and correspondence

  • Feedback, survey responses, and testimonials

  • Demo requests and sales communications

2.2 Information We Collect Automatically

Usage Data:

  • Pages visited and features used

  • Time spent on the platform

  • Click patterns and navigation paths

  • Workflow creation and completion rates

  • Team collaboration metrics

  • Feature adoption and usage frequency

Technical Data:

  • IP address and location data

  • Browser type and version

  • Device type and operating system

  • Screen resolution and device identifiers

  • Referring URLs and exit pages

  • Date and time stamps of access

Cookies and Tracking Technologies:

  • Session cookies for authentication

  • Preference cookies for user settings

  • Analytics cookies to understand usage patterns

  • Marketing cookies for advertising (with your consent)
     

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery and Improvement

  • Provide the Service: Enable core functionality, workflow management, team collaboration, and process optimization

  • Account Management: Create and maintain your account, process payments, and manage subscriptions

  • Customer Support: Respond to inquiries, troubleshoot issues, and provide technical assistance

  • Personalization: Customize your experience based on preferences and usage patterns

  • Platform Optimization: Analyze usage data to improve features, performance, and user experience

  • Product Development: Develop new features and enhancements based on user needs

3.2 Communication

  • Service Updates: Notify you about platform changes, new features, and maintenance schedules

  • Onboarding: Guide you through setup and best practices during your trial period

  • Support Communications: Respond to your questions and provide assistance

  • Marketing: Send promotional content, newsletters, and product updates (with your consent)

  • Transactional Emails: Send billing confirmations, password resets, and account notifications

3.3 Business Operations

  • Analytics and Research: Understand user behavior, measure effectiveness, and conduct market research

  • Security: Detect and prevent fraud, abuse, and security threats

  • Legal Compliance: Comply with legal obligations and enforce our Terms and Conditions

  • Business Transactions: Facilitate mergers, acquisitions, or asset sales (with notice to users)
     

4. How We Share Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

  • Payment Processors: To process subscription payments securely

  • Cloud Hosting: To store data and ensure platform availability

  • Email Services: To send transactional and marketing emails

  • Analytics Tools: To understand usage patterns and improve the Service

  • Customer Support Tools: To manage support tickets and communications

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Team Members

When you invite team members to your Viewors account, they will have access to shared workflows, processes, and business content according to the permissions you set.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders, subpoenas, or legal processes

  • Government or regulatory requests

  • Protection of our rights, property, or safety

  • Prevention of fraud or security threats

  • Enforcement of our Terms and Conditions

4.4 Business Transfers

If Viewors is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.
 

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy:

  • Active Accounts: Data is retained for the duration of your subscription

  • Canceled Accounts: Data may be retained for up to 90 days after cancellation to allow for reactivation

  • Legal Requirements: Some data may be retained longer to comply with legal, tax, or regulatory obligations

  • Aggregated Data: Anonymous, aggregated data may be retained indefinitely for analytics and research

You may request deletion of your data at any time by contacting us. We will delete your information within 30 days, except where retention is required by law.
 

6. Data Security

We implement industry-standard security measures to protect your information:

Technical Safeguards:

  • Encryption of data in transit (SSL/TLS) and at rest

  • Secure authentication and password protection

  • Regular security audits and vulnerability assessments

  • Firewalls and intrusion detection systems

  • Access controls and multi-factor authentication for internal systems

Organizational Safeguards:

  • Employee training on data protection and privacy

  • Strict access controls limiting who can view your data

  • Confidentiality agreements with employees and contractors

  • Incident response procedures for data breaches

Your Responsibility:

  • Use strong, unique passwords

  • Enable two-factor authentication when available

  • Keep your login credentials confidential

  • Report suspicious activity immediately

While we take reasonable measures to protect your data, no system is completely secure. We cannot guarantee absolute security against all threats.
 

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

  • Right to Access: Request a copy of the personal information we hold about you

  • Data Portability: Receive your data in a structured, machine-readable format

7.2 Correction and Deletion

  • Right to Correction: Update or correct inaccurate information

  • Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)

7.3 Control and Objection

  • Right to Object: Object to processing of your data for marketing purposes

  • Right to Restrict: Request limitation of how we process your data

  • Right to Withdraw Consent: Withdraw consent for data processing at any time

7.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at [Your support email]. We will respond to your request within 30 days.

You may also:

  • Update your account information directly in your account settings

  • Unsubscribe from marketing emails using the link in each email

  • Adjust cookie preferences in your browser settings
     

8. International Data Transfers

Viewors is based in Denmark. If you access our Service from outside the European Economic Area (EEA), your data may be transferred to and processed in Denmark or other countries where our service providers operate.

We ensure that international data transfers comply with applicable data protection laws through:

  • Standard contractual clauses approved by the European Commission

  • Adequacy decisions recognizing equivalent data protection standards

  • Other legally approved transfer mechanisms
     

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.
 

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect usage data.
 

10.1 Types of Cookies We Use

Essential Cookies: Required for the Service to function properly (authentication, security, session management)

Preference Cookies: Remember your settings and preferences

Analytics Cookies: Help us understand how users interact with the platform (Google Analytics, Mixpanel)

Marketing Cookies: Track effectiveness of advertising campaigns and deliver personalized content

10.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect Service functionality.

Browser Controls:

  • Chrome: Settings > Privacy and Security > Cookies

  • Firefox: Options > Privacy & Security > Cookies

  • Safari: Preferences > Privacy > Cookies

Third-Party Opt-Out:

11. Third-Party Links and Integrations

Our Service may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
 

12. Marketing Communications

We may send you marketing emails about new features, promotions, and updates. You can opt out at any time by:

  • Clicking the "unsubscribe" link in any marketing email

  • Adjusting your communication preferences in account settings

  • Contacting us directly at [Your support email]

You will continue to receive transactional emails (billing, security, account notifications) even if you opt out of marketing communications.
 

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to Know: Request disclosure of personal information collected, used, and shared

  • Right to Delete: Request deletion of personal information

  • Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)

  • Right to Non-Discrimination: Exercise privacy rights without discriminatory treatment

To exercise these rights, contact us at [Your support email].

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14. European Privacy Rights (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation:

  • Legal Basis for Processing: We process your data based on consent, contract performance, legal obligations, and legitimate interests

  • Data Protection Officer: Contact our DPO at [DPO email]

  • Right to Lodge a Complaint: File a complaint with your local data protection authority

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

Notification of Changes:

  • Material changes will be communicated via email or prominent notice on the platform

  • The "Last Updated" date at the top will reflect the most recent revision

  • Continued use of the Service after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

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16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Founder Mark Heseler at mh@viewors.com

We will respond to your inquiry within 30 days.

By using Viewors, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

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