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Viewors Customer Service Agreement

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Effective Date: [Insert Date]

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This Customer Service Agreement ("Agreement") is entered into between:

Viewors ("Provider", "we", "us", or "our")Website: https://www.viewors.com

AND

[Customer Name] ("Customer", "you", or "your")

Company: [Company Name]

Address: [Customer Address]

 

1. Service Description

1.1 Platform Access

Viewors provides an end-to-end workflow management platform designed for growing businesses (7–25 employees). The platform enables:

  • Complete workflow execution across internal teams, partners, outsourcers, and regulatory bodies

  • Real-time process mapping and bottleneck identification

  • Task tracking, time management, and team collaboration

  • Centralized documentation and process storage

  • AI-powered insights for workflow optimization

  • Built-in communication tools for all stakeholders

1.2 Implementation Support

  • Initial workflow mapping and setup assistance

  • Hands-on onboarding during demo and trial period

  • Personal guidance from Viewors founder

  • Typical implementation time: one week from demo to running first workflow

 

2. Subscription Terms

2.1 Free Trial

  • Duration: 14 days from account activation

  • Access: Full platform functionality

  • Requirements: No credit card required

  • Support: Includes live demo, Process mapping, and personal onboarding assistance

2.2 Paid Subscription

  • Billing Cycle: Yearly, billed in advance

  • Pricing: €199–€899 per month (based on implementation needs and industry requirements)

  • Payment: Due on the first day of each billing cycle

  • Automatic Renewal: Subscription automatically renews monthly unless cancelled

2.3 Cancellation

  • Notice Period: 30 days' written notice required

  • Effective Date: Cancellation takes effect at the end of the current billing period

  • No Refunds: No refunds or credits for partial months of service

 

3. Customer Data & Intellectual Property

3.1 Customer Data Ownership

  • Customer retains all rights, title, and interest in their data

  • Customer data includes all workflows, documentation, and information entered into the platform

  • Processes are owned by Viewors and can be shared with other customers

3.2 Data Security

  • All customer data is stored securely using industry-standard encryption and security measures

  • Viewors implements appropriate technical and organizational measures to protect customer data

  • Data is backed up regularly to prevent loss

3.3 Confidentiality

  • Viewors will maintain the confidentiality of all customer data, excluding processes

  • Customer data will not be shared with third parties except as required by law or with customer's explicit consent

  • Viewors employees and contractors are bound by confidentiality obligations

3.4 Data Export & Deletion

  • Customer may export their data at any time during the subscription period

  • Upon termination, customer data will be retained for 30 days, then permanently deleted unless otherwise requested

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4. Support Services

4.1 Support Channels

  • Email Support: Available during business hours (Central European Time)

  • Documentation: Tutorial is available in the platform

  • Platform Updates: Regular feature updates and improvements included

  • Personal Support: Direct access to founder for workflow optimization and guidance

4.2 Response Times

  • Critical Issues: 24 hours (issues preventing platform access or core functionality)

  • General Inquiries: 48 hours (questions, guidance, troubleshooting)

  • Feature Requests: Within 5 business days (acknowledgment and evaluation timeline)

4.3 Business Hours

  • Monday–Friday, 9:00 AM – 5:00 PM Central European Time (CET)

  • Excluding public holidays in Denmark

 

5. Platform Availability & Maintenance

5.1 Uptime Commitment

  • Target Uptime: 99% availability

  • Measurement: Calculated monthly, excluding scheduled maintenance

5.2 Scheduled Maintenance

  • Scheduled maintenance will be communicated at least 48 hours in advance

  • Maintenance windows will be scheduled during off-peak hours when possible

  • Emergency maintenance may be performed without advance notice if required for security or stability

5.3 Service Interruptions

  • Viewors will use reasonable efforts to minimize service interruptions

  • Customer will be notified of significant unplanned outages via email

 

6. Customer Responsibilities

6.1 Account Security

  • Customer is responsible for maintaining the confidentiality of login credentials

  • Customer must notify Viewors immediately of any unauthorized access

  • Customer is responsible for all activities under their account

6.2 Acceptable Use

  • Customer agrees to use the platform only for lawful business purposes

  • Customer will not attempt to reverse engineer, hack, or compromise platform security

  • Customer will not use the platform to store or transmit illegal, harmful, or offensive content

6.3 Team Member Management

  • Customer is responsible for managing team member access and permissions

  • Customer must promptly remove access for team members who leave the organization

 

7. Fees & Payment

7.1 Subscription Fees

  • Fees are based on implementation needs and industry requirements

  • Pricing tier will be confirmed during demo and onboarding process

  • Fees are subject to change after yearly evaluation of usage.

7.2 Payment Terms

  • Payment is due in advance on the first day of each billing cycle

  • Accepted payment method is currently only through bank transfer

  • Late payments may result in service suspension after 7 days

7.3 Taxes

  • All fees are exclusive of applicable taxes, duties, or levies

  • Customer is responsible for all taxes except those based on Viewors' income

 

8. Limitation of Liability

8.1 Liability Cap

  • Viewors' total liability under this Agreement is limited to the total fees paid by Customer in the 12 months preceding the claim

  • This limitation applies to all claims, whether in contract, tort, or otherwise

8.2 Excluded Damages

  • Viewors is not liable for indirect, incidental, consequential, special, or punitive damages

  • This includes loss of profits, revenue, data, business opportunities, or goodwill

  • Exclusions apply even if Viewors has been advised of the possibility of such damages

8.3 Exceptions

  • Limitations do not apply to damages caused by Viewors' gross negligence or willful misconduct

  • Limitations do not apply to breaches of confidentiality obligations

 

9. Modifications & Updates

9.1 Platform Changes

  • Viewors may update, modify, or discontinue platform features at any time

  • Major changes will be communicated via email or platform notification

  • Viewors will use reasonable efforts to maintain backward compatibility

9.2 Agreement Changes

  • Viewors may modify this Agreement with 30 days' written notice

  • Continued use of the platform after notice period constitutes acceptance

  • If Customer does not accept changes, Customer may terminate with written notice

9.3 Pricing Changes

  • Subscription pricing may be adjusted with 30 days' written notice

  • Customer may cancel if they do not accept new pricing

 

10. Termination

10.1 Termination by Customer

  • Customer may terminate at any time with 30 days' written notice

  • Termination takes effect at the end of the current billing period

  • No refunds for unused time in the current billing period

10.2 Termination by Viewors

  • Viewors may terminate for breach of Agreement with 14 days' written notice

  • Viewors may terminate immediately for non-payment after 14 days past due

  • Viewors may terminate immediately for violations of acceptable use policy

10.3 Effect of Termination

  • Customer access to the platform will be disabled

  • Customer data will be available for export for 30 days

  • All outstanding fees become immediately due and payable

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11. General Provisions

11.1 Governing Law

  • This Agreement is governed by the laws of Denmark

  • Disputes will be resolved in the courts of Denmark

11.2 Entire Agreement

  • This Agreement constitutes the entire agreement between the parties

  • Supersedes all prior agreements, whether written or oral

11.3 Severability

  • If any provision is found invalid or unenforceable, remaining provisions remain in effect

  • Invalid provisions will be modified to achieve the intended purpose to the extent possible

11.4 Assignment

  • Customer may not assign this Agreement without Viewors' written consent

  • Viewors may assign this Agreement to an affiliate or in connection with a merger or acquisition

11.5 Notices

  • All notices must be in writing and sent to the email addresses on file

  • Notices are deemed received 24 hours after sending

 

12. Contact Information

Viewors Support:Website: https://www.viewors.comEmail: [Insert Support Email]

Acceptance

By signing below or by clicking "I Accept" during the registration process, Customer acknowledges that they have read, understood, and agree to be bound by this Customer Service Agreement.

Customer Signature:

Name: ___________________________Title: ___________________________Date: ___________________________Company: ___________________________

Viewors Representative:

Name: Mark Heseler Title: CEO/Founder

Date: Date of contract

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This agreement was last updated: November 13, 2025

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